Last updated: [24/09/2026]

At Resilience Hub NZ (“we”, “us”, “our”, or “Resilience Hub”), we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit www.resiliencehub.nz (the “Website”), contact us, subscribe to our communications, or use our services.

We aim to comply with the Privacy Act 2020 (New Zealand) and the New Zealand Privacy Principles.

Who we are

Resilience Hub NZ is operated by:

Legal business name: Resilience Hub, operated and powered by NZWEBSOFT
Email: [email protected]

For questions, requests, or concerns about your personal information, please contact us at [email protected]

Information we may collect

The personal information we collect depends on how you interact with us. It may include:

• Your name, email address, telephone number, postal address, or other contact details.
• Information you provide when submitting an enquiry, contact form, booking request, registration, feedback form, or survey.
• Information you provide when subscribing to a newsletter, downloading a resource, registering for an event, workshop, programme, or course.
• Details relating to products or services you enquire about, purchase, book, or receive.
• Payment-related information. Where payments are processed by a third-party provider, we generally do not receive or store your full payment-card details.
• Communications you send to us by email, contact form, social media, telephone, or other channels.
• Technical information such as your IP address, browser type, device type, operating system, approximate location, pages viewed, referring website, and the date and time of your visit.
• Cookie and similar-technology information, where these are enabled.
• Any other personal information you choose to provide to us.

Sensitive information

Please do not send us sensitive personal information through the Website unless it is necessary and we have asked you to do so. This may include information about your health, wellbeing, ethnicity, beliefs, or other sensitive matters.

If our services require sensitive information, we will explain why it is needed and how it will be handled at the relevant time. We will only collect it with your consent or where otherwise permitted or required by law.

How we collect information

We may collect personal information directly from you when you:

• Visit or interact with our Website.
• Complete a form, make an enquiry, or contact us.
• Subscribe to our email communications.
• Make a booking, purchase, registration, or service request.
• Attend one of our events, workshops, programmes, or sessions.
• Interact with our social-media pages or online content.
• Communicate with us by email, phone, or another channel.

We may also collect limited technical information automatically through cookies, analytics tools, website hosting services, and similar technologies.

Why we use your information

We may use your personal information to:

• Respond to your questions, enquiries, and requests.
• Provide, administer, and improve our services, programmes, events, resources, and Website.
• Process registrations, bookings, purchases, payments, cancellations, refunds, or other transactions.
• Send confirmations, service updates, reminders, or other information relevant to your enquiry, booking, or relationship with us.
• Send newsletters, updates, promotions, or information about services and events where you have agreed to receive them or where otherwise permitted by law.
• Understand how visitors use our Website and improve its content, performance, accessibility, and security.
• Maintain records, manage our business, resolve disputes, and meet legal, regulatory, accounting, insurance, or reporting obligations.
• Protect our rights, property, Website, team, customers, and community from fraud, misuse, or security threats.

We will only use personal information for purposes connected with the reason it was collected, unless you have agreed to another use or the law allows us to do so.

Email marketing

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about Resilience Hub NZ, including news, resources, events, programmes, services, and offers.

You can unsubscribe at any time by:

• Selecting the “unsubscribe” link in an email we send; or
• Contacting us at [email protected]

Unsubscribing from marketing messages will not necessarily stop essential communications about an existing booking, purchase, programme, or service arrangement.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

Cookies and website analytics

Our Website may use cookies and similar technologies. Cookies are small files stored on your device that can help a website function, remember preferences, understand usage, and improve visitor experience.

We may use cookies for purposes such as:

• Enabling essential Website functionality.
• Remembering preferences or form entries.
• Measuring Website traffic and usage.
• Improving Website performance and content.
• Supporting embedded content or third-party services.

You can usually control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the Website.

Website tools used: Google Analytics, Google Tag Manager, WordPress plugins, Mailchimp etc.

We use Google Analytics to help us understand how visitors use our Website. Google Analytics may collect information such as your IP address, browser type, device information, pages visited, and time spent on the Website. This information is used in an aggregated form to help improve our Website and services.

When we share information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our Website and provide our services, including:

• Website hosting, maintenance, and technology providers.
• Email newsletter and customer communication platforms.
• Booking, registration, event, learning, or customer-management systems.
• Payment processors and accounting providers.
• Analytics, advertising, and marketing service providers, if used.
• Contractors, professional advisers, insurers, and service providers who assist us in operating our business.
• Government agencies, regulators, law-enforcement agencies, or other parties where required or permitted by law.
• A buyer, successor, or adviser in connection with a merger, sale, restructuring, or transfer of some or all of our business, subject to appropriate protections.

We take reasonable steps to ensure that third parties handling personal information for us are required to protect it and use it only for authorised purposes.

Overseas storage and processing

Some of our service providers may store or process personal information outside New Zealand—for example, where a website host, email platform, booking system, payment provider, or analytics provider operates internationally.

Where personal information is disclosed overseas, we will take reasonable steps to ensure it is protected in a manner consistent with New Zealand privacy law, or otherwise ensure the disclosure is permitted under the Privacy Act 2020.

How we protect information

We take reasonable safeguards to protect personal information against loss, unauthorised access, use, modification, disclosure, or misuse. These safeguards may include:

• Secure website connections and access controls.
• Password protection and account permissions.
• Secure third-party service providers.
• Staff or contractor confidentiality obligations where relevant.
• Reasonable administrative, technical, and organisational security measures.

However, no website, online transmission, or storage system is completely secure. You provide information online at your own risk to the extent permitted by law.

How long we keep information

We retain personal information only for as long as it is needed for the purpose for which it was collected, to provide services to you, to meet legal or business requirements, or to resolve disputes.

When information is no longer required, we will securely delete it or de-identify it where reasonably practicable.

Your privacy rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to the personal information we hold about you.
• Correct information that you believe is inaccurate, incomplete, out of date, or misleading.
• Stop sending you direct marketing communications.
• Explain how we have used or disclosed your personal information.

To make a request, please contact us at [email protected]. We may need to verify your identity before responding.

We will respond within a reasonable time and in accordance with our obligations under the Privacy Act 2020. In some circumstances, we may be unable to provide access to certain information, such as where disclosure would breach another person’s privacy or where the law permits us to withhold it. If that happens, we will explain why.

Children and young people

Our Website is not intended to collect personal information from children without appropriate consent.

If you are under 16, please ask a parent or guardian before providing personal information through our Website. If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to address the matter.

Links to other websites

Our Website may contain links to third-party websites, platforms, resources, or social-media services. We are not responsible for the privacy practices, content, or security of those third-party sites.

We encourage you to read the privacy policy of every external website you visit or service you use.

Privacy breaches

If we experience a privacy breach that has caused, or is likely to cause, serious harm, we will take appropriate steps to contain and assess the breach. Where required, we will notify affected individuals and the Office of the Privacy Commissioner in accordance with the Privacy Act 2020.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Website, services, or legal obligations.

The updated version will be published on this page and will take effect from the “Last updated” date shown at the top of the policy. We encourage you to review this page periodically.

Contact and complaints

If you have a question, concern, complaint, or request relating to privacy or personal information, please contact us first:

Email: [email protected]